Refund Policy

1. Satisfaction Guarantee

We stand behind the quality of our cleaning services. If you are not satisfied with any aspect of your cleaning, contact us within 24 hours of the service completion. We will send a cleaner back to address your concerns at no additional cost. This re-cleaning guarantee is our first resolution for any quality concerns.

2. Full Refund Eligibility

If the re-cleaning does not resolve your concerns, or if we fail to show up for a scheduled appointment without prior notice, you may be eligible for a full refund. Refund requests must be submitted within 48 hours of the service date by contacting us at info@doozycleaningservices.com or (970) 445-4222.

3. Partial Refunds

In cases where only a portion of the agreed services were completed, or specific areas were not cleaned as requested, we may issue a partial refund proportional to the incomplete work. This will be assessed on a case-by-case basis.

4. Non-Refundable Situations

Refunds will not be issued in the following circumstances:

• The customer was not present to provide access and did not provide access instructions.
• The property condition was significantly different from what was described during booking.
• The complaint is filed more than 48 hours after the service was completed.
• The customer requested specific cleaning methods or products that were followed as instructed.
• Damage caused by pre-existing conditions or third parties.

5. Refund Processing

Approved refunds will be processed back to the original payment method within 5-10 business days. The timing of when the refund appears in your account depends on your bank or card issuer.

6. Cancellation Refunds

For cancellation-related refunds, please refer to our Cancellation Policy page for full details on cancellation timeframes and any applicable fees.

7. How to Request a Refund

To request a refund, contact us at info@doozycleaningservices.com or call (970) 445-4222. Please include your booking number, the date of service, and a description of the issue. Our team will review your request and respond within 2 business days.